Accertify CARE
Accertify CARE helps businesses detect and manage post‑purchase abuse by evaluating risk associated with claims, adjustments, refunds, returns, and exchanges. By analyzing historical customer behavior over time—including the frequency, consistency, and patterns of prior CARE‑related events—CARE enables organizations to identify abusive behaviors such as excessive returns, item‑not‑received claims, refund abuse, and return fraud, while still supporting legitimate customers.
Within the Fraud Lifecycle, Accertify CARE operates after fulfillment and settlement events, focusing on post‑transaction abuse detection and feeding abuse signals back into risk strategies that inform future transaction decisions.
Key components include:
- Abuse Behavior Tracking, which aggregates customer activity across claims, refunds, returns, and exchanges using persistent customer identifiers;
- Request and Settlement Evaluation, which supports decisions on whether to approve a current CARE action or factor the outcome into future risk strategies;
- and Behavior‑Based Risk Signals, which surface patterns of misuse that can be incorporated into broader fraud and account decisioning.
Together, these capabilities enable organizations to reduce abuse‑driven losses, make more informed return and refund decisions, protect margins, and strengthen upstream fraud prevention by incorporating post‑purchase behavior into the overall risk lifecycle.