Chargeback
3 min
The chargeback call is intended to inform us when a user denies a charge and their issuer cancels payment. Clients using Accertify's Chargeback Management product can submit chargebacks through that product instead of coding this event directly.
Timing
The API call should come to the Interceptas Platform:
- After a user claims a chargeback.
- After the Acquirer sends you the chargeback.
- After you decide to stop fighting the chargeback win or lose.
Flow

Chargeback flow
- User calls their card issuer to dispute a transaction.
- The issuer processes the chargeback.
- The aquirer processes the chargeback.
- Client attempts to fight the chargeback or accepts it.
- Client loses or wins the chargeback.
- Client calls Accertify with end status of the chargeback.
See also:
