Refund
3 min
The refund call is intended to retrieve a Recommendation Code when a user attempts to request a refund for goods or services on your website.
Timing
The API call should come to the Interceptas Platform:
- After a user sends a request for a refund. Requests include: Item Not Recieved, Item Damaged, Refund, and Reship.
- After they pass error handling, and you retrieve their IP Address, and User Agent.
- Before you send the result of their request.
Flow

Refund flow
- User arrives on site and logs in.
- User initiates a refund request.
- Client processes frontend validation to ensure all fields are filled in properly.
- Client processes backend validation (invalid routing number, verification failed, and so forth.
- Client retrieves account information, IP, and user agent.
- Client's backend server calls Accertify.
- Accertify consolidates data and responds with a score.
- Client determines appropriate action for the refund request.
See also:
