Username Forgot
3 min
\<font color="#b6c7cb">\</font> topic type concept purpose username forgot event overview and guidance on when to send the event audience developers implementing account recovery flows for username retrieval applies to integrations evaluating username recovery attempts does not apply to account creation, authentication, or password reset completion events the usernameforgot call is intended to retrieve an score when a user asks you to help them remember their username on your website timing the api call should come to the after a user attempts to retrieve their username after they pass error handling, and you retrieve their ip address, and user agent before you send the result of their request flow username forgot flow diagram user navigates to your username forgot flow user enters username retrieval option, such as email address, or phone client processes frontend validation to ensure all fields are filled in properly client checks backend error handling (account doesn't exist) client retrieves account information, ip, and user agent client's backend server calls to determine whether they passed backend error handling or not consolidates data and returns a score client determines the appropriate action for usernameforgot see also username forgot https //atlas accertify com/public apis/username forgot fields